Two stock figures, one product
The site has its own count, the counter has another, and the last unit is sold twice in the same afternoon.
Services
Online stores
The order arrives, someone calls to confirm it, the courier takes it to a commune the delivery page never listed, and some parcels come back refused. An online store here is not a catalogue with a payment button; it is an order, a confirmation, a delivery and a possible return, each with a cost attached. We build the whole path, not the front page.
Who it is for
- Shops adding an online channel to a counter that already sells.
- Producers and importers selling direct, with delivery to several wilayas.
- Businesses whose online orders currently arrive as messages and phone calls.
Problems it solves
Delivery is priced by phone
The owner quotes a delivery price per order from memory. Two customers in the same commune pay different amounts for the same box.
Returns cost money and leave no trace
A refused parcel comes back, the stock is not increased, and the delivery fee appears nowhere except in the month's total.
Use cases
A store that can be ordered from a phone
Categories and variants, a checkout that asks for a phone number and a commune, and pages a search engine can read without running JavaScript.
Cash on delivery, with a ledger behind it
Each order carries the amount to collect, the courier fee and its return status. The day's collected cash is matched against the orders marked delivered.
Delivery priced by wilaya
A rate per wilaya and commune, a stopdesk option, free delivery above a value you set, and the rate that applied when the order was placed, kept with the order.
Stock that stays in sync with the counter
One figure for physical stock, a reserved quantity for unconfirmed orders, and a return that puts the unit back where it came from.
What is in scope
Fixed scope. Fixed price.
Agreed in writing before anything is built. You approve before we start.
- Catalogue, product pages and the structure search engines read
- Checkout with cash on delivery, and a card or wallet provider where you have one
- Delivery rates by wilaya and commune, with stopdesk and free-delivery thresholds
- Order states: confirmed, shipped, delivered, refused, returned
- Stock and price sync with the counter or ERP, one source of truth
- Reports that decide something: margin per order, refusals per wilaya, delivery cost
How it is delivered
- 01
Listen to the confirmation calls
The first weeks of orders, and the calls the team makes to confirm them. Those calls name the fields the checkout is missing.
- 02
Price delivery before designing anything
Delivery cost decides which products are worth selling online. Rates and communes come first; the layout comes after.
- 03
Start with the catalogue that survives delivery
Heavy, fragile and low-margin items lose money once the courier is paid. The first catalogue is the set that does not.
- 04
Measure refusals, not visits
A refusal has a wilaya and a product attached to it. That number tells you what to change; a visit count tells you nothing you can act on.
FAQ
Questions about this service.
What owners usually ask before requesting a quote for it.
Do we need a payment gateway?
No. Most orders here are paid at the door, and a store that offers only a card form loses them. A gateway or wallet is added when you have a merchant account and a real share of customers asking for it.
Who delivers the orders?
The courier companies you already work with, or your own driver. We connect the one you use and reconcile what it reports; we are not a courier and we do not take a share of the delivery fee.
Will it replace our counter?
No. The counter stays the place where a walk-in customer is served and where the cash drawer is counted. The store is another channel reading the same stock, not a second business.
What happens when a customer refuses the parcel?
It comes back, it is restocked with a recorded reason, and the delivery fee is counted as a cost of that order. Refusals are part of selling here; the system cannot prevent them, only make them visible and cheaper to process.
Start a project
Want this scoped for your business?
Send the brief. It comes back as a written scope and a fixed quote before anything is built.